This Privacy Policy explains how BE-COMING S.r.l.(“we”, “our”, “us”) collects, uses, shares, and protects personal data when you purchase courses or use our website https://www.phenolab.academy/ (“the Website”).
We are committed to safeguarding your privacy and handling your personal data in a transparent and lawful way in compliance with Regulation (EU) 2016/679 (General Data Protection Regulation – “GDPR”) and applicable Italian privacy laws.
1. Data Controller
- Company name: BE-COMING S.r.l.
- Registered office: Via Pietro Conti, 31 – 06049 Spoleto (PG, Italy)
- VAT number: 03866680543
- Email: privacy@phenolab.academy
2. Personal data we collect
When you use our Website and purchase courses, we may collect the following categories of data:
a) Data you provide directly
- Account information (name, email, username, password)
- Order and billing details
- Payment information (processed via third parties, not stored by us)
- Communications sent to us
b) Data collected automatically
- Technical data (IP address, browser type, device type)
- Usage data (pages visited, courses viewed, time spent on the Website)
- Cookies and tracking technologies
c) Data from third parties
- Payment gateways (confirmation of transactions)
- Analytics services
- Newsletter or marketing platforms
3. Purpose and legal basis of processing
We process your personal data for the following purposes:
- Course purchase and account management (contract)
- Payments (contract)
- Customer support (legitimate interest)
- Marketing and newsletters (consent)
- Website improvement (legitimate interest)
- Legal obligations (legal obligation)
4. How we share your data
We do not sell your personal data. We may share it with:
- Payment providers (such as PayPal, Stripe) for secure payment processing
- Hosting and IT service providers for website operation
- Email marketing providers if you subscribe to our newsletters
- Public authorities when required by law
5. Data storage and transfers
Your personal data is stored within the European Economic Area (EEA).
If we transfer data outside the EEA, we ensure adequate protection through Standard Contractual Clauses or adequacy decisions by the European Commission.
6. Data retention
- Account data: retained as long as your account is active
- Order and billing data: retained for 10 years in compliance with tax and accounting laws
- Marketing data: retained until you withdraw consent
- Cookies and analytics data: retained according to our Cookie Policy
7. Your rights
As a data subject, you have the right to:
- Access, correct, or delete your personal data
- Restrict or object to processing
- Withdraw consent at any time (for example, from marketing communications)
- Request data portability
- Lodge a complaint with the Italian Data Protection Authority
Requests can be sent to privacy@phenolab.academy